If the Product ordered in Russian Sales does not meet buyer satisfaction for any reason, the buyer can always return the order, 14 (fourteen) days from the date of receipt.
Only following reasons can be grounds for return:
- Other product was delivered;
- The product does not fit (to small or large);
- The quality of the product does not suit the buyer;
- The product is damaged;
- Defective product;
- The product substantially differs from the product view on the site.
The buyer shall send an application for refund with the returned product together with an e-mail to address claim@russian-sales.com.
The buyer shall send the product for return to the following address: KUNIZHEV Y.S. 2-2-42 Nagornaya Street, Moscow, 117186, Russia.
The products original quality shall be taken for return, if it still has its consumer attributes, saleable condition (original package, labels), and the buyer can confirm the facts and terms of the order in Russian Sales.
According to the Enactment of the Government of the Russian Federation, some product groups, are not subject to return or exchange:
- hygiene item (combs, hairpins, hair rollers, wigs, chignons and other similar products);
- textile goods (cotton, linen, silk, woolen and synthetic cloths, goods made of non-woven cloths — ribbons, tapes, lace, etc.);
- cosmetics and toiletries;
- garments and knitted garments;
- products and materials, contacted with food substances, items made of polymer materials including for disposable use (tableware, dining, kitchen dining hall equipment, tanks and packaging materials for storing and transportation of food substances);
- precious metal wares with precious stones, precious metal wares with semi-precious and synthetic stones, faceted precious stones.
If the buyer has a claim for quality of the product he shall contact the seller, within 10 business days, using claim@russian-sales.com address or with the feedback form on: russian-sales.com/get-to-know-us page.
Support Service operates 24 hours a day, 7 days a week. The seller will consider the buyer’s claim, and will refund the cost of the order after he acquires the result of the independent examination.
Note
The refund, is determined by the manner of payment. Allow 10 days, from the return delivery date, to the sellers warehouse. Please include the return application with the product. Date of return, to the buyers account, depends on the internal bank beneficiary and its operations.
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