Use of Russian-Sales services, you agree to the following terms.
View seller sales via online-store on russian-sales.com.
Online store orders require agreement & acceptance, to the terms & conditions, for any continued use. If the visitor does not agree with the User’s Agreement, please, stop using any service on this website.
Publically offered, Terms & Sale and product information, are in accordance of Article 435 & Item 2 of Article 437 Civil Code of Russian Federation.
The User agrees to the terms and conditions of placing the order.
Customer agreement, is effective without customer registration, at the time seller e-mails the order confirmation.
When the buyer sends an e-mail to the online store, this gives the seller permission to use of the buyer’s order in store advertisement’s, discounts and sales, including any other related actions.
Subject of Agreement
This agreement provides buyer access to purchase products on russian-sales.com for personal or family home needs. Access to this site may not be used for business related purposes.
Agreement applies to all site products and services, if products with their descriptions, are still listed in store’s catalogues.
Site registration is made when placing order with russian-sales.com/my-account.
Registration is not obligatory for placing orders.
The seller is not responsible for any inaccurate registration information. Buyers must not disclose login or password information to a third party. Immediate notification of any unauthorized use of buyer’s information or security breach, may be sent to: firstname.lastname@example.org.
Communication with customers, service operators, managers or representatives must conform to generally accepted rules of morality and etiquette. Usage of obscene, abusive language, threats or attempted blackmail, regardless of manner, directed to any recipient is strictly prohibited.
Products & Orders
The seller ensures products are in stock. Product’s photos are mere illustrations and may differ from their real appearance.
Descriptions accompanying products are not exhaustive and may contain misprints. For additional product information, please contact Customer Service & Support using the feed-back form. Site information is updated frequently.
Should the seller has no product’s stock available, the seller reserves the right to exclude this product(s) from the order, along with notification by e-mail to the buyer as stated at registration.
In case of cancellation of the prepaid order, the seller will refund the cost of the product, using the same manner originally used as payment for the order(s).
The order is executed according to procedures stated in the section on russian-sales.com/cart page.
Buyers are fully responsible for providing the seller with any incorrect data, which effects the seller’s obligation to provide proper service.
Upon order completion, information will be e-mailed (or phone contact) to the buyer. Containing specifics, product availability, processing and the estimated delivery date.
The product transfer to the delivery service is reported to the buyer by email or with a phone call.
Delivery services and times are stated on the site under Shipping and Delivery. Concrete delivery agreement, may be made, in the buyer’s confirmation reply.
The delivery is not limited to the territory of the Russian Federation.
Delivery delays are possible as a result of force-majeure.
The Order is delivered to the buyer or to a designated third party as stated in the order.
In order to avoid illegal activity and to fulfill obligations, delivery personal reserves the right to require proof of identity.
Risk of accidental loss or product damage is the responsibility of the buyer upon acceptance of the order with the signature, confirming the order was delivered in acceptable condition. In case of non-delivery, the seller refunds the cost of the order plus shipping, after the delivery service confirms the loss of the order.
The order delivery cost, is calculated by the product’s weight. the region and the delivery service used.
The seller’s obligation to deliver the product is considered to be fulfilled on the day of delivery & with customer’s signature.
On order receipt, the buyer will examine the packaged product(s) for quantity, assortment, integrity and compliance with safety standards.
Notify the seller, within 10 business days of the delivery date, of any problem(s) with the product(s). Otherwise, the seller has fulfilled all obligations in regard to delivery.
Desired date and time of delivery, may be arranged with the seller upon confirmation of the order.
The buyer agrees that delivery and theproduct(s) quality are separate issues.
Refunds are granted in the case of product(s) poor quality. Delivery delays are not sufficient reason for refunds or exchange(s).
Product prices are stated on the site. In case of misprinted prices, the seller will attempt to notify the buyer, to make needed order adjustments. Failure of buyer contact, shall deem the order cancelled. Notification will be sent to the registered e-mail address and a refund in full is issued.
If the order was prepaid the seller refunds the cost in the way it was paid.
Product catalogue prices, may be changed without notice, at the sellers discretion. Prices, for product(s) already ordered, are not subject to change.
Illegal use of credit cards, false identity or fraud will result in order cancellation. The seller may request proof of the buyers identity to be received within 14 days of the order. Valid Credit card or passport, front and back photos, may be used for documentation of identity. Order cancellation will apply upon failure of such information.
Refunds will be issued only to the byers corrected information.
The seller reserves the right to allow discounts at products, and to establish bonus programs. Types of discounts, the order and conditions of accrual are stated on the site and can be changed by the seller unilaterally.
Discounts and bonus programs are allowed unilaterally, at the discretion of the seller.
Marketing enclosures are factored in the delivery costs and are applied at the buyers expense.
Returns & Refunds
Return of the products is made according to «Term of return» stated on russian-sales.com/terms-of-return page.
The buyer has the right to cancel the order in any time before its shipping.
Return of products and the refund is issued only if the item(s) returned are in the original condition before shipment.
Cancellation of order after shipment, will be refunded within 10 business days, excluding the cost of shipping and processing upon return to the warehouse.
The following products are not accepted for return. Textile goods of any kind including synthetic materials, ribbons, tapes, lace etc. Products which come in body contact, including swimsuits or intimate apparel etc.
Products are not considered defective due to a difference in appearance from the site image. A product is defective only when it does not meet the product functions.
Requested refunds are accepted within 10 business days and refunded in the same manner of customer payment.
The seller is not liable for buyers injury, resulting from improper use of the purchased product(s).
The seller is not liable for the contents and functioning of external sites.
Privacy & Security
Personal buyer data privacy practices, are in accordance with Federal law No152-FL.
Registration includes surname, name, e-mail address, user name and password. Data at registration is used only for purposes of sales and promotion of products and services.
Registration buyer information and consent, is used for advertisement, sales promotion, contest and is used to inform the buyer of any contest winnings.
The visitor of the site has the right to cancel receiving advertising and other information without any explaining. Service messages which inform the buyer about the order and phases of its handling are sent automatically and cannot be refused.
Buyers and site visitors may cancel without explanation, any submission used for advertising, service or other promotional usage. Messages concerning product orders are sent automatically and not subject to customer refusal.
The seller reserves the right to use «Cookies» technology. Such does not contain confidential information and is not shared with third parties.
IP address information is collected from the visitor of russian-sales.com site. This information is not used to identify visitor personality.
The seller is not liable for information provided by the visitor on any public site form.
Additional terms & conditions
The seller has the right to assign or transfer to third persons, rights and obligations resulting from his relations with the buyer. The on-line store and it’s services may be temporarily inaccessible, due to scheduled maintenance or other works, or due to other technical reasons. Technical service is carried out periodically. All necessary maintenance is done with or without the primary notice.
Provisions of Law of the Russian Federation shall be applied to relations between the seller and the buyer. If the visitor/buyer has any questions or claims he may contact Customer Service and Support. The seller and the buyer shall settle all disputes with negotiations.